Shipping
At Theralpine, we want your delivery experience to be as smooth and reliable as our products. Here’s everything you need to know:
Who Delivers Your Order
Orders delivered to Switzerland or Liechtenstein are sold and shipped by Theralpine AG, Wolleraustrasse 41a, 8807 Freienbach, Switzerland, from our warehouse in Switzerland.
Orders delivered to all other countries are sold and shipped by THERALPINE LLP, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, from our warehouse in the EU.
Where We Ship
Rhone and Chillers
We offer free shipping on our Rhone ice bath and chillers to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Accessories
We currently offer free shipping on accessory orders of CHF 99.99 or more to Switzerland and Liechtenstein.
We currently offer free shipping on accessory orders of €99.99 or more to the following countries:
Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Italy, Latvia, Lithuania, Netherlands, Slovakia, Slovenia, Spain
We currently offer free shipping on accessory orders of €199.99 or more to the following countries:
Bulgaria, Estonia, Finland, Greece, Ireland, Luxembourg, Portugal, Romania, Sweden
For orders below the applicable minimum order value for free shipping, a shipping fee applies. The amount for your order is shown at checkout before you place your binding order.
If your country is not listed above, we may still be able to ship to you. Please contact us at hello@theralpine.com to request a shipping quote.
Shipping Carrier
We ship with established, insured parcel and freight carriers. Within the EU and to the United Kingdom and Norway, we currently ship primarily with DHL. Within Switzerland and Liechtenstein, we ship with Swiss freight and parcel carriers. Depending on destination and product size, we choose the carrier that offers the most reliable delivery for your order. Once your order ships, you receive a tracking link so you can follow your delivery.
Delivery Times
The delivery time runs from your order until delivery. It is:
- German-speaking Switzerland and Liechtenstein: next business day for orders received by 14:00 on a business day
- French-speaking Switzerland and Ticino: 1 to 3 business days
- EU countries: 3 to 8 business days
- The United Kingdom, Norway and other non-EU destinations: 7 to 14 business days
Please understand that deliveries to remote mountain areas in Switzerland and Liechtenstein may take a few days longer.
For products available for pre-order, the delivery time expressly stated on the product page and in the cart applies. If a delay nevertheless occurs, we will inform you promptly. Your statutory rights in case of late delivery remain unaffected.
Customs & Import Duties
Switzerland and Liechtenstein: we ship from our warehouse in Switzerland. Our prices include Swiss VAT, and no customs clearance fees or import duties apply.
EU countries: we ship from our warehouse in the EU. Customs clearance fees and import duties do not apply.
United Kingdom, Norway and other non-EU countries: import VAT, customs duties and clearance fees may apply. These charges are not included in the product price or shipping cost and are usually collected by the carrier on delivery.
Delivery Conditions
- Deliveries are made curbside only. Please ensure someone is available to receive the shipment.
- We charge additional delivery costs only where you are responsible for the failed delivery, for example absence despite an agreed delivery date, and this causes us additional costs.
- Please inspect the shipment on arrival and note any visible damage to the packaging on the carrier's delivery receipt.
- All items ship in sturdy cardboard boxes.
Right of Withdrawal & Refunds
Damaged or defective deliveries
We recommend inspecting the product carefully upon delivery. If your product arrives damaged or defective, please notify us within 48 hours at hello@theralpine.com with photographs and a description of the issue, so we can resolve it quickly by replacement, repair, or return. Your statutory warranty rights remain unaffected.
Withdrawal instructions for consumers in the European Economic Area (EU, Iceland, Liechtenstein, Norway) and the United Kingdom
Your contracting party and the addressee of your withdrawal is, for deliveries to Liechtenstein, Theralpine AG, Wolleraustrasse 41a, 8807 Freienbach, Switzerland, phone +41 44 244 90 06, e-mail hello@theralpine.com, and in all other cases THERALPINE LLP, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, phone +41 44 244 90 06, e-mail hello@theralpine.com (below "we").
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online at theralpine.com/withdrawal. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by e-mail) without delay, including information on the content of your withdrawal declaration and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. The cost for goods which by their nature cannot normally be returned by post (Rhone and chillers) is estimated at a maximum of approximately 250 EUR, or approximately CHF 250 for deliveries to Liechtenstein.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To THERALPINE LLP, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, hello@theralpine.com
(for deliveries to Liechtenstein: to Theralpine AG, Wolleraustrasse 41a, 8807 Freienbach, Switzerland, hello@theralpine.com):
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ______
Ordered on (*)/received on (*): ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is notified on paper): ______
Date: ______
(*) Delete as appropriate.
Notes on returning goods
Please return the goods in the original packaging if possible, complete, drained, dried and securely packed for transport. The original packaging is not a requirement for a statutory withdrawal.
Accessories can usually be returned by parcel. We do not provide prepaid return labels. On request, we will book a freight collection for you; we tell you the cost in advance and, with your agreement, set it off against your refund. Quoting your order number speeds up processing.
Voluntary returns from Switzerland
Swiss law does not provide a general statutory right of withdrawal for online purchases. Theralpine AG voluntarily grants consumers with delivery to Switzerland a return right of 14 days from delivery. Your statutory rights in case of defects remain unaffected.
- Products must be unused, undamaged, and in their original packaging.
- Please request the return within 14 days of delivery by e-mail to hello@theralpine.com, quoting your order number. If the conditions are met, we authorize the return and send you the return address of our Swiss warehouse.
- The goods must be sent back to us within 14 days of the return authorization.
We deduct from the refund:
- the costs of return transport actually incurred by us;
- a restocking fee for the inspection and restocking work actually required, capped at CHF 150. We tell you the amount with the return authorization.
Costs you have already paid yourself are not charged again. Products showing signs of use or damage may be declined, or accepted subject to a reasonable deduction for their diminished value, which we explain. If the original packaging or transport pallet has been discarded, we may decline the return or charge the actual costs of professional repackaging. A refusal because of abuse requires specific reasons, which we tell you.
Voluntary returns from other countries
For deliveries to countries outside the European Economic Area, the United Kingdom and Switzerland, statutory withdrawal rights depend on the applicable law. Where no statutory right of withdrawal exists, THERALPINE LLP voluntarily grants consumers a return right of 14 days from delivery under the same conditions as for returns from Switzerland, with these differences: we deduct the actual costs of return transport, including customs handling and re-importation costs, and a restocking fee for the work actually required, capped at 150 EUR.
Refund processing
For withdrawals, we refund within the period stated in the withdrawal instructions above. For voluntary returns, we inspect the goods and refund to your original payment method within 14 business days after receiving the return; we explain any deductions. Where delivery charges were paid, voluntary returns are refunded up to the amount of standard shipping. Additional delivery services, for example express shipping, are non-refundable.
Questions
If you have any questions concerning our shipping and return policy, please contact us at hello@theralpine.com.